4 Ways Technology Makes Small Business Life Easier – eBook
Discover how business management technology transforms field operations, streamlines technician workflow, and attracts more loyal customers.
Read more →Run the whole business on one platform. One plan.
myXinatorPRO is a small business ERP built for field service companies. Scheduling, dispatch, field app, customer engagement, invoicing, payments, and QuickBooks — integrated, not bolted together.
Every feature included in one plan. No tiers to climb, no modules to unlock.
Built for field service since 2003
Family-owned and operated since 2005
QuickBooks Online integrated
One plan, every feature
See it before you commit
Six screens from the working product — CEC customer management, operations dashboard, invoice breakdown, payment processing, scheduling calendar, and third-party warranty work orders.
Click any image to enlarge and zoom in up to 400% with pan & inspect controls.
Customer Engagement Center (CEC) Home Page
Field Service Management (FSM) home dashboard for daily operations
CEC invoice breakdown and automated customer billing records
myServiceCC payment processing screen
FSM scheduling calendar and technician dispatch board
Electronic Work Order Creation and Status Reporting for 20+ Home Warranty companies.
Separate tools cost more than their price tags
A dispatch tool, a separate invoicing tool, a separate payments processor, a separate review platform, and a
separate email marketing account each carry their own subscription — and each carries a handoff where
information has to be re-entered or reconciled. myXinatorPRO integrates those workflows in one platform
connected to QuickBooks Online, so the job that gets scheduled is the job that gets invoiced, and the payment
that gets collected is the payment that gets posted.
One record, start to finish
The work order created at dispatch carries through the field app, the invoice, and the payment without re-keying.
Books that match reality
QuickBooks Online integration means the financial picture reflects what actually happened in the field.
Money back on processing
Card and financing volume you are already running can earn a rebate through the optional Rebate Plan.
Key features that keep the day moving
Cloud computing
Access office and field software from anywhere with an internet connection. Crews, dispatch, and the office work from the same live data.
Scheduling and dispatching
Manage field agents from a Dispatch Board with map and Street View. Work order status alerts surface on the same board.
Payment processing (myServiceCC)
Card processing integrated with Global Payments, with automatic card updates and recurring payment options. Cash back opportunities are available through the Rebate Plan.
Key performance indicators
Track revenue, margin, productivity, and job throughput without exporting to a spreadsheet. KPIs update from live operational data.
Customer engagement
CallPop identifies the caller before you pick up. Reputation365 helps you collect and manage reviews.
Field automation
Technicians get work order detail, site history, equipment information, billable items, and driving directions in the app. Fewer callbacks to the office, fewer return trips.
Invoicing and collections
Create and email invoices from the field or the office and collect electronically on the spot. Everything flows into QuickBooks Online.
QuickBooks integration
Accounting, invoicing, expense tracking, payroll, and reporting stay in QuickBooks Online, fully connected to the platform. No parallel set of books.
The conversion process — SwitchSafe
Switching, without a bad month
Converting business software seems daunting. After 25 years of doing it, we've turned it into a checklist — and your old system keeps running the whole time.
STEP 1 · PLANNING
We study what you have
A review of your current field service, CRM and bookkeeping software and data — plus how you actually work.
- Estimating and appointment setting
- Payment processing
- Reporting and workflows
STEP 2 · APPROVAL
You sign off first
A thorough written plan, reviewed together, approved by you before a single record moves. No surprises mid-conversion.
STEP 3 · CONVERSION
We do the work
Our responsibility, not yours:
- Company info & users into XinatorCentral
- Field service data into CEC and FSM
- Appointment types, roles, availability, customer messaging
- QuickBooks Online conversion & sync
- Cards re-enrolled by secure branded links — optionally by our trained agents
STEP 4 · ONBOARDING
Your team gets trained
On your own data, not a demo account.
- Administration & bookkeeping
- Field service & field agents
- Ratings capture
- Both systems run in parallel until you're ready
⚡ SECOND SHIFT
OPERATIONS & GROWTH SUPPORT
You don't have to run it. We will.
Every contractor we talk to says the same thing: the software isn't the problem, finding time to run it is. Your crew clocks out and your second shift starts — the books, the reviews, the dispatch settings, the website. Second Shift is myServiceForce's own team on call, handling that work for you.
OPERATIONS TEAM
Run It
Your back office, handled daily so nothing falls through the cracks.
- Scheduling & Dispatch Oversight: Manage appointment flow, optimize technician drive times, and resolve board bottlenecks.
- Bookkeeping & QBO Sync: Invoice verification, reconciliation against QuickBooks Online, and sales tax allocation.
- Customer Engagement: Automated confirmation messages, technician ID notifications, and fast review follow-ups.
- Platform Administration: User permissions, custom price book updates, and service agreement maintenance.
MARKETING TEAM
Grow It
Dedicated growth support to fill your dispatch board and protect your reputation.
- Reputation & Review Capture: Automated 5-star review generation on Google, Facebook, and industry portals.
- Website & Local SEO: Local search visibility updates, mobile-responsive service pages, and conversion tracking.
- Customer Retention: Seasonal maintenance campaigns, dormant customer re-activation, and recurring agreement renewals.
- Lead Generation: Social media campaign management and direct-booking portal optimization.
COMPLETE SUPPORT
The Whole Shift
Both teams combined for full back-office and business growth coverage.
- Everything in Run It & Grow It: Full back-office management, daily bookkeeping reconciliation, and continuous marketing.
- Single Point of Contact: Dedicated operations specialist who knows your crew, market, and business goals.
- Weekly Operations Check-In: KPI review, gross margin tracking, and capacity planning.
- Rebate Offset: Second Shift hours can be partially offset by your monthly processing rebates.
How Second Shift Works
1
Pick your team
Pick the team that matches what you need.
2
Buy a credit package
You're picking a team, not a person or a project.
3
Use what you need
Watch your usage meter as credits are drawn down.
4
Rollover credits
What you don't use rolls over. Unused credits are never lost.
INSIDE THE PLATFORM
Already in Your Software
No training a third party on how your field service app works.
Because Second Shift is part of myServiceForce, our team already knows mXP inside and out. They don't need onboarding, access workarounds, or weeks to learn your dispatch board.
CERTIFIED EXPERTISE
Certified QuickBooks Specialists
Intuit-certified support handling your sync and reconciliation.
We've been an Intuit QuickBooks Solution Provider since 2011. Your bookkeeping is managed by professionals who understand trade-specific chart of accounts, job costing, and payment reconciliation.
FLEXIBLE SCALE
No Long-Term Contracts
Adjust support hours up or down based on your seasonal demand.
Scale up operations during your peak season and scale back during slower months without penalty. No hiring headaches, payroll tax overhead, or employee churn.
CONNECTED RESPONSIBILITY
One Accountable Partner
Software, bookkeeping, payments, and marketing under one roof.
When an issue arises, you don't get bounced between your software vendor, bookkeeper, payment processor, and digital agency. One company is accountable for the entire stack.
Not a startup learning your industry
myServiceForce brought the first cloud-based field service software to market in 2003 — a decade before the
category filled up. Family-owned and operated since 2005. First phone-based field app in 2007, first
integration with a third-party home warranty work order provider in 2008, and the first QuickBooks Online
integration in 2011. myXinatorPRO is what two decades of building for trade service companies turned into.
2003
First cloud-based field service software
2005
Family-owned and operated
2007
First phone-based field app
2008
First home warranty integration
2011
First QuickBooks Online integration
Today
myXinatorPRO
The questions that come up before switching
What happens to my QuickBooks data?
myXinatorPRO integrates with QuickBooks Online, so QuickBooks remains your accounting system of record.
The platform connects to it rather than replacing it.
Is there a contract?
Seat licenses are month to month and can be cancelled by either party with 15 days' notice.
Can I try it before committing?
Yes. Book a demo and the team will walk through the platform against the way your business actually runs before you decide anything.
Do I pay extra to unlock features?
No. There is one plan and every feature is included in it. The only optional items are the Rebate Plan and
High Volume Processing.
How long does it take to get running?
That depends on how much historical data you are bringing across and how your workflows are set up today.
Book a demo and the team will walk through your situation specifically.
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